Knowledge Base
Bid and Ask prices in Metatrader 4
All Forex quotes have two parts, the BID and the ASK. The Bid is the price at which you (as the trader) will open a sell. The Ask is the price at which you will open a buy. The difference between the bid and the ask price is known as the spread. MT4 charts are bid charts Th..
Read OnDo I need to change any settings in the EA once it is installed?
In most cases the answer would be YES. However, these questions are all clearly explained in the educational tutorials. Read these carefully and you will find the answer to all your queries. You will find the relevant Installation Guides in your "My Documents" folder. Check your "My Documents"..
Read OnEA is not running and says to contact support
Sometimes EA's have a tendency to get "stuck". If you see this message, first of all, before contacting support, try these steps as they will often get you up and running long before you get a reply from support: 1. Change the chart time frame from what you have to another time period and ba..
Read OnHow do I find my Metatrader 4 account number?
The account number can normally be found in two places. The first is in the navigator window of the MetaTrader 4 platform itself. Click the "Accounts" folder to expand the list and you will see all the accounts in that particular platform. Simply hold your mouse on each one to verify the account ..
Read OnHow do I remove the TrendTrimmer EA's from my computer?
To uninstall the TrendTrimmer EA's from you computer you should go to your program menu where you will find the uninstaller program. By running this program it will remove the relevant EA and any other installed documentation from your system. It will not remove the Metatrader 4 platform or alter an..
Read OnHow do I reset my Forex.com VPS?
All the details on how to run the Forex.com VPS can be located in the customer downloads section of your back office. The VPS service is provided by GallantVPS and the manual will guide you through all the possible scenarios or queries you may have...
Read OnHow do I reset my FXCM VPS?
All the details on how to run the FXCM FXColo VPS can be located in the customer downloads section of your back office. The VPS service is provided by FXColo and the manual will guide you through all the possible scenarios or queries you may have...
Read OnHow do I upgrade/downgrade/cancel my Subscription?
Log into "My Account" on the website and select the "Upgrade/Change" my subscription option. Complete the form with the required change and submit it. The change will be actioned within 48 hours...
Read OnHow to activate a new account number
If you have changed account numbers by either moving to a new broker or opening a new account with the same broker you will need to advise TrendTrimmer LLC of the change. We will need to know the new account number and the account number you want to replace. You can either send this informat..
Read OnI have installed my customer ID but the chart tells me I have no licence, why?
This problem occurs because the Metatrader charts do not refresh and all information printed on them stays there until you cause a refresh to happen. If you see this message and you have entered your customer ID into the input field in your EA's, simply refresh the chart by changing the time frame. ..
Read OnI have not received my ID to activate the EA, why?
The licensing email containing the customer ID is issued through the online licensing system. This system is synchronized and updated with the TrendTrimmer LLC customer database twice daily (every 12 hours) at approximately 11:00 GMT and 23:00 GMT. Depending on the time you actually complete..
Read OnI have received another invoice for my TrendTrimmer subscription, why?
When you first subscribe to a TrendTrimmer EA service, you will receive a second invoice. Please note that the date is for the following month, you are not being charged twice. Each month after that date you will receive an invoice approximately 14 days before your next direct debit is due. This ..
Read OnI have received another invoice that tells me to click the link to download the installer. When I do this I get an error message, why?
The TrendTrimmer LLC back office generates an invoice for each payment received. This keeps a record of your history as well as keeping your license alive for a further month. Depending on how you have your affairs are structured, this may well be a deductible expense so you should keep these..
Read OnI have registered for the Free Trial what do I do now?
The next step is to check your email inbox for an email containing the download link. Please refer to the video tutorial (or written if you prefer). These can be found on the Education (../education) page of the website...
Read OnI want to try the TrendTrimmer products, what is the cost?
TrendTrimmer LLC offers a range of products. These are: TT_HedgeHunter $60.00 per month 60 Day Free Trial FREE The monthly subscriptions start from $60.00 per month. You can test our EA's free (../CustomContentRetrieve.aspx?ID=232174) for ..
Read OnMy Metatrader charts say "waiting for update"?
“Waiting for Update” is a common message with a new account or when switching between a mini and a standard accounts. There is an easy solution. Go to the Market Watch window, left click and hold down the mouse key on the pair you want to see in the chart and drag that pair onto..
Read OnThere is a later version of the EA available, how can I get the new version?
To get the latest version of any EA available from TrendTrimmer LLC you need to log into your account. To do so you will need to log in to your back office. Here you will see a link to download the latest version of the EA you require. Please note this is only necessary if you are wanting to ..
Read OnWhat benefits does an Affiliate Member receive?
Affiliate status is available to all Subscriber levels including Free subscribers. If a subscriber decides to become an affiliate, they receive their own custom referal link for sign ups. They receive an ongoing monthly commission of 20% of all payments received for each person who decides to ..
Read OnWhat Forex Broker should I use?
You can use any forex broker you choose as long as they offer the MetaTrader 4 platform. All brokers have different offerings. On our site we have links to different brokerage houses. We have Forex.com who are based in the UK, USA and Australia, Forex.com, Go Markets and IBFX Australia for ..
Read OnWhat is a Margin Call?
The following is a good description provided by the IBFX group. This may vary slightly from broker to broker so check with your own broker to be sure. In accounts with leverage of 1:200 or less: Once you drop to or below 100% margin you cannot place any more trades. At 50% you go into a ..
Read OnWhat is Margin?
Margin is the amount of necessary money needed to place/maintain a position. Margin Level Percentage is calculated by taking: Equity/Margin x 100 = Margin Level Percentage Equity (your true Account Value) is your Balance +/- any open positions. In normally leveraged accounts: (a..
Read OnWhat is the difference between the subscriptions?
There are 3 levels of Subscription, these are: a. Free b. Single EA c. Package EA's Each service provides the user with different rights. Pricing for each Subscription Level is available on the web site. A brief description for each follows: A. Free - This allows the user t..
Read OnWhat is the minimum amount of capital to run The HedgeHunter EA
As a general Rule of thumb we would suggest that $7000 USD is a good starting amount. You can use a lower amount to begin should you wish to. We have many subscribers who have started with lower amounts. It is important to do the mathematics. You need to be able to cover your monthly subsc..
Read OnWhich currency pairs can I use the TT_Prophet V3 EA with?
The TT_Prophet V3 can only be used with GBPUSD pair. We recommend that you read the user guide that came with the EA...
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" Please note that Forex, CFDs and other leveraged trading involves significant risk of loss. It is not suitable for all investors and you should make sure you understand the risks involved, seeking independent advice if necessary..”
